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Tropical Swims is pleased to offer returns for a refund on all products purchased online, within 14 days of delivery. Refunds will be granted once approved by a customer service representative. A gift/money card cannot be refunded nor replaced if lost or stolen. Returns must be made at the customer’s expense. Tropical Swims does not issue refunds on the original shipping charges.
To ensure you meet our criteria for a return for a refund please read through the policy carefully.
Start your return:
Please allow up to 5-7 business days for our Return Department to process your return once delivered. If your return is approved the refunds will be made by the same method of payment used for the original purchase. It can take 3-5 business days to be posted onto your statement depending on the banking institution.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team at firstname.lastname@example.org along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Any questions or concerns please email our customer service team at email@example.com